Overview
This Return Policy outlines the terms and conditions for cancellations and refunds of travel planning consultation services provided by Reviveierenew. We strive to ensure your satisfaction with our services.
Consultation Services Cancellation
For scheduled travel planning consultations, the following cancellation terms apply:
- Cancellations made 48 hours or more before the scheduled consultation: Full refund
- Cancellations made 24-48 hours before the consultation: 50% refund
- Cancellations made less than 24 hours before the consultation: No refund
- No-shows without prior notice: No refund
Rescheduling Policy
We understand that plans change. You may reschedule your consultation appointment:
- Free rescheduling if requested 48 hours or more in advance
- One free rescheduling per booking
- Additional rescheduling requests may incur a fee
- Rescheduling must be done within 90 days of original booking
Service Package Refunds
For multi-session consultation packages:
- Unused sessions may be refunded within 30 days of purchase
- Refund amount is prorated based on completed sessions
- A processing fee may apply to package refunds
- Packages expire 12 months from purchase date
Satisfaction Guarantee
We are committed to providing high-quality travel planning consultation services. If you are not satisfied with your consultation:
- Contact us within 7 days of your consultation
- Explain your concerns in detail
- We will work to address your concerns or offer a partial refund
- Decisions are made on a case-by-case basis
Refund Process
To request a refund or cancellation:
- Contact us via email or phone with your booking details
- Provide your reason for cancellation or refund request
- We will review your request within 2 business days
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
Non-Refundable Items
The following are not eligible for refunds:
- Completed consultation sessions
- Custom itineraries that have been delivered
- Research reports that have been provided
- Third-party bookings made on your behalf
- Services used beyond the refund eligibility period
Force Majeure
In cases of unforeseen circumstances beyond our control such as natural disasters, pandemics, or government restrictions, we will work with you to reschedule consultations or provide alternative solutions. Refund eligibility will be assessed on a case-by-case basis.
Cancellation by Consultant
If we need to cancel your consultation:
- We will notify you as soon as possible
- You will receive a full refund or free rescheduling
- We will offer alternative consultation times
- Priority scheduling for rescheduled appointments
Disputes and Complaints
If you have a dispute regarding a refund or cancellation:
- Contact our customer service team first
- Provide all relevant documentation
- We will investigate and respond within 5 business days
- Escalation procedures are available if needed
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.
Contact Information
For cancellations, refunds, or questions about this Return Policy, please contact us:
Email: reach@reviveierenew.world
Phone: +61 1300 326 148
Address: 12/280 Elizabeth St, Surry Hills NSW 2010, Australia
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM, Saturday: 10:00 AM - 4:00 PM